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Warranty/Returns/Cancellation

WARRANTY  

Our products are warrantied to be free from defects in material or workmanship for a period of two (2) years (unless otherwise noted) following the date of purchase, provided that the product is used as intended. This limited warranty does not cover failures due to abuse, misuse, or accidental damage.  A defective product meeting the warranty conditions will be replaced or repaired by us or the manufacturer or the distributor.  Shipping costs to/from the buyer are not included.  Normal wear and tear of an item is not considered a defect and is not covered by the warranty.  Products used for commercial use have a limited 6 month warranty.  Proof of purchase may be required to claim a warranty.
Notable exclusions to the standard warranty include but are not limited to:  
  • Yoder Smokers wood smokers, charcoal grills, and pellet grill bodies:  10 years  
  • Yoder Smokers pellet grills electronics:  3 years  
  • Yoder Smokers pellet grills igniter & thermocouple:  1 year  
  • Yoder Smokers commercial use:  6 months  
  • Yoder Smokers paint:   The paint used on Yoder Smokers is high heat stove paint and is intentional.  It can scratch as any stove paint, but is easily fixed and touched up with black stove paint so that the product can be worked hard but refurbished like new its entire lifetime.  This is not considered a defect and cannot be claimed for warranty.  
  • Items located in high stress environments are warrantied for one (1) year.  These include but are not limited to:  temperature probes, igniters, cooking grates, cooking racks

RETURNS  

Items purchased from us may be returned within 30 days of purchase if unused, packaged in original packaging.  A refund will be credited minus any applicable shipping fees.  The buyer returns the product on their cost. Refunds will be issued within 15 days of receiving the returned product.  Products may not be returned without prior notification to us.  Please contact us at sales@bbqeurope.com to inquiry about a return.  

CANCELLATIONS

Purchases may be canceled within 48 hours for a full refund, minus a 5% service charge, provided that the order has not yet been shipped.  After shipment, the Returns policy applies.

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